Thanks to the boards for thinking through this and thinking about how Community Health can do better in the future.
I’m sorry for my mistakes here and the harms my mistakes have caused. In particular, I should have given more support to Julia’s decision-making by getting more details about the case, forming my own inside view and double-checking the actions taken in this case. I think that would likely have caused us to take different actions here and prevented some harms. Our changes, listed in more detail in Chana and Julia’s comments, make a mistake like this much less likely in the future.
I also wish I had ensured I had a clearer set of principles and policies for when, either as a board member or the manager of the Community Health team, an issue needed escalation to the whole board. We’re working on a team-wide policy to this effect.
In general, I’ve also made a lot of personal updates in line with the mistakes listed above (e.g., I put higher weight on the value of pre-agreed-upon policies relative to case-by-case decision-making than I used to). I’m grateful for everyone’s work and support on the changes our team is making; I think it’s making us better and more robust.
Thanks to the boards for thinking through this and thinking about how Community Health can do better in the future.
I’m sorry for my mistakes here and the harms my mistakes have caused. In particular, I should have given more support to Julia’s decision-making by getting more details about the case, forming my own inside view and double-checking the actions taken in this case. I think that would likely have caused us to take different actions here and prevented some harms. Our changes, listed in more detail in Chana and Julia’s comments, make a mistake like this much less likely in the future.
I also wish I had ensured I had a clearer set of principles and policies for when, either as a board member or the manager of the Community Health team, an issue needed escalation to the whole board. We’re working on a team-wide policy to this effect.
In general, I’ve also made a lot of personal updates in line with the mistakes listed above (e.g., I put higher weight on the value of pre-agreed-upon policies relative to case-by-case decision-making than I used to). I’m grateful for everyone’s work and support on the changes our team is making; I think it’s making us better and more robust.