I think criticism is really complicated and multifaceted, and we have yet to develop nuanced takes on how it works and how to best use it. (I’ve been doing some thinking here).
I know that orgs do take some criticism/feedback very seriously (some get a lot of this!), and also get annoyed or ignore a lot of other criticism. (There’s a lot of bad stuff, and it’s hard to tell what has truth behind it).
One big challenge is that it’s pretty hard to do things. Like, it’s easy to suggest, “This org should do this neat project”, but orgs are often very limited in what things they could do at all, let alone what unusual things or things they aren’t already thinking about and good at they could do.
I think criticism is really complicated and multifaceted, and we have yet to develop nuanced takes on how it works and how to best use it. (I’ve been doing some thinking here).
I know that orgs do take some criticism/feedback very seriously (some get a lot of this!), and also get annoyed or ignore a lot of other criticism. (There’s a lot of bad stuff, and it’s hard to tell what has truth behind it).
One big challenge is that it’s pretty hard to do things. Like, it’s easy to suggest, “This org should do this neat project”, but orgs are often very limited in what things they could do at all, let alone what unusual things or things they aren’t already thinking about and good at they could do.
There’s definitely more learning to do here.