Another thought regarding building trust for a new org. (This is a bit of a tangent.)
In a different subthread, Chris Leong said “there’s information I would have shared with Ben, but not community health.”
Community health work involves both making factual judgments about what occurred, and also value judgments about what constitutes a misdeed or what constitutes an appropriate punishment.
Insofar as people mistrust CEA Community Health, my guess would be that it’s because of disagreements re: the value judgments that CEA Community Health has made. That’s hard to avoid, because value judgments will often be controversial.
If I was to start an org competing with CEA Community Health, I think I would make it a priority to firewall factual judgments from value judgments. Focus first on gaining a reputation for making accurate factual judgments, then if you do make value judgments, keep them separate from the factual judgments. (E.g. “Our opinion is that...” or “Our random polling procedure suggests the median EA thinks that...” or even “If you have X values, you are likely to feel Y about this situation” for various different values of X.)
I’d like to see more of an analysis of where we are now with what people want from CH, what they think it does, and what it actually does, and to what extent and why gaps exist between these things, before we go too deep into what alternative structures could exist. Currently I don’t feel like we really understand the problem well enough to solve it.
Another thought regarding building trust for a new org. (This is a bit of a tangent.)
In a different subthread, Chris Leong said “there’s information I would have shared with Ben, but not community health.”
Community health work involves both making factual judgments about what occurred, and also value judgments about what constitutes a misdeed or what constitutes an appropriate punishment.
Insofar as people mistrust CEA Community Health, my guess would be that it’s because of disagreements re: the value judgments that CEA Community Health has made. That’s hard to avoid, because value judgments will often be controversial.
If I was to start an org competing with CEA Community Health, I think I would make it a priority to firewall factual judgments from value judgments. Focus first on gaining a reputation for making accurate factual judgments, then if you do make value judgments, keep them separate from the factual judgments. (E.g. “Our opinion is that...” or “Our random polling procedure suggests the median EA thinks that...” or even “If you have X values, you are likely to feel Y about this situation” for various different values of X.)
I’d like to see more of an analysis of where we are now with what people want from CH, what they think it does, and what it actually does, and to what extent and why gaps exist between these things, before we go too deep into what alternative structures could exist. Currently I don’t feel like we really understand the problem well enough to solve it.