Hi KnitKnack—I’m really sorry to hear you had a bad experience with the CH team, and that it contributed to some especially bad moments in your life. I totally endorse that people should have accurate expectations, which means that they should not expect we’ll always be able to resolve each issue to everyone’s satisfaction. I think that even in worlds where we did everything quote-unquote “right” (in terms of fair treatment of each of the people involved, and the overall safety and functioning of the community), some people would be disappointed in how much we acted or what we did, and all the more so in worlds where we made mistakes. If you’d like to talk about the situation you were in, feel free to contact me as the manager of the team members handling situations like this; I’d be interested to hear your feedback (happy to do this anonymously, such as through the forum). Entirely understandable if you’d rather not, though, and I wish you all the best.
Hi KnitKnack—I’m really sorry to hear you had a bad experience with the CH team, and that it contributed to some especially bad moments in your life. I totally endorse that people should have accurate expectations, which means that they should not expect we’ll always be able to resolve each issue to everyone’s satisfaction. I think that even in worlds where we did everything quote-unquote “right” (in terms of fair treatment of each of the people involved, and the overall safety and functioning of the community), some people would be disappointed in how much we acted or what we did, and all the more so in worlds where we made mistakes. If you’d like to talk about the situation you were in, feel free to contact me as the manager of the team members handling situations like this; I’d be interested to hear your feedback (happy to do this anonymously, such as through the forum). Entirely understandable if you’d rather not, though, and I wish you all the best.