This seems to me (not that I’m an expert, at all) like there’s still something missing: having the representative be actually trustworthy. I have no idea how training could accomplish that.
I know you personally and my sense is that you deeply care about this, your heart is in it, you deeply care about listening and understanding people’s needs, and even if you won’t know how to do something—I could communicate my needs to you and nothing bad would happen because of it, you’d listen and we’d figure something out.
This is not at all the vibe I got from “representatives” throughout my career. It often seems like an “annoying extra task” that someone got and must do, like “decide who does a shift (שמירה) at what times”. I really doubt a simple training could solve this (not a training that I’d know how to run, anyway) (not a training that those representatives got).
Also, (again, not an expert) - I don’t think that a common thing people would want is to “file a complaint” or to have an “internal disciplinary procedure”. I imagine that more common desires would be “keep it secret please” or “get that person far away from me without them knowing its my fault” or maybe something simpler like “believe me”.
Also (again, not an expert) - I don’t think that relying on “prohibited acts according to the law” would make many people calm. I sometimes hear about things that are (I hope?) clearly illegal, done publicly, recorded, and the law doesn’t seem to help enough. Also—filing a complaint in the police is maybe something worth getting training about, but I hear that filing such complaints come with huge downsides (which annoys me and I won’t rant about it, but I would hope the representative won’t rely on that solution).
My guess is that much of this comes naturally to you, but if I imagine myself running an EA group or so, and reading this post, these are some things that would be missing for me, things where I’d still feel somewhat lost even with your advice. Maybe you want to write more? Run your own courses? I really have no idea
Hey,
It sounds to me like you’re mainly focusing on
Nominating a representative (who gets training)
Filing a complaint
This seems to me (not that I’m an expert, at all) like there’s still something missing: having the representative be actually trustworthy. I have no idea how training could accomplish that.
I know you personally and my sense is that you deeply care about this, your heart is in it, you deeply care about listening and understanding people’s needs, and even if you won’t know how to do something—I could communicate my needs to you and nothing bad would happen because of it, you’d listen and we’d figure something out.
This is not at all the vibe I got from “representatives” throughout my career. It often seems like an “annoying extra task” that someone got and must do, like “decide who does a shift (שמירה) at what times”. I really doubt a simple training could solve this (not a training that I’d know how to run, anyway) (not a training that those representatives got).
Also, (again, not an expert) - I don’t think that a common thing people would want is to “file a complaint” or to have an “internal disciplinary procedure”. I imagine that more common desires would be “keep it secret please” or “get that person far away from me without them knowing its my fault” or maybe something simpler like “believe me”.
Also (again, not an expert) - I don’t think that relying on “prohibited acts according to the law” would make many people calm. I sometimes hear about things that are (I hope?) clearly illegal, done publicly, recorded, and the law doesn’t seem to help enough. Also—filing a complaint in the police is maybe something worth getting training about, but I hear that filing such complaints come with huge downsides (which annoys me and I won’t rant about it, but I would hope the representative won’t rely on that solution).
My guess is that much of this comes naturally to you, but if I imagine myself running an EA group or so, and reading this post, these are some things that would be missing for me, things where I’d still feel somewhat lost even with your advice. Maybe you want to write more? Run your own courses? I really have no idea
Congrats on your first post!
:)