Thanks Isaac, I agree relying on self-report is a key limitation here. In fact, when reviewing people’s stories I would often wish they expanded on something that seemed small to them but important to us (e.g. they’d write “became more interested in pursuing X path” as part of a list, but that stood out to me as something exciting from an impact perspective).
I didn’t mention this in the report, but I also do user interviews fairly regularly to get some more colour on things like this and followed up with several people whose stories seemed impactful. I wouldn’t say the events team are following the baseline of “let’s do things that people report as valuable”, and are just using that as one guiding light (albeit a significant one). I agree forming a clearer framework of how people arrive at impactful work would be exciting.
Thanks Isaac, I agree relying on self-report is a key limitation here. In fact, when reviewing people’s stories I would often wish they expanded on something that seemed small to them but important to us (e.g. they’d write “became more interested in pursuing X path” as part of a list, but that stood out to me as something exciting from an impact perspective).
I didn’t mention this in the report, but I also do user interviews fairly regularly to get some more colour on things like this and followed up with several people whose stories seemed impactful. I wouldn’t say the events team are following the baseline of “let’s do things that people report as valuable”, and are just using that as one guiding light (albeit a significant one). I agree forming a clearer framework of how people arrive at impactful work would be exciting.