Maybe you did everything right here, and it would have been good enough for a reasonable person. Maybe using the phone was prohibitive (although sounds like she did use it as part of her job?). In which case, Chloe is being unfair at best, malicious and deceptive at worst.
But I can see a lot of ways your report could be misleading while being technically true[1]. The ideal thing would be for Chloe to respond with more details, but if things are half as bad as she said, it’s very reasonable for her not to do that. But that’s also the most likely response if she made it up.
Non-exhaustive list of possible reasons taxis might have been a bad solution:
* the taxi companies don’t actually show up quickly and reliably (which wouldn’t be surprising, since even Uber isn’t reliable in places as remote as Alameda, which is a 5 minute drive from downtown Oakland). * she didn’t speak Spanish, the drivers don’t reliably speak English, and she finds the language barrier stressful. * she got sexually harassed by a driver her first week there and is scared of a repeat * she fears the expense will be used against her later.
Here is where I find myself:
Maybe you did everything right here, and it would have been good enough for a reasonable person. Maybe using the phone was prohibitive (although sounds like she did use it as part of her job?). In which case, Chloe is being unfair at best, malicious and deceptive at worst.
But I can see a lot of ways your report could be misleading while being technically true[1]. The ideal thing would be for Chloe to respond with more details, but if things are half as bad as she said, it’s very reasonable for her not to do that. But that’s also the most likely response if she made it up.
Non-exhaustive list of possible reasons taxis might have been a bad solution:
* the taxi companies don’t actually show up quickly and reliably (which wouldn’t be surprising, since even Uber isn’t reliable in places as remote as Alameda, which is a 5 minute drive from downtown Oakland).
* she didn’t speak Spanish, the drivers don’t reliably speak English, and she finds the language barrier stressful.
* she got sexually harassed by a driver her first week there and is scared of a repeat
* she fears the expense will be used against her later.