I basically feel the same confusion and dissatisfaction that Josh is expressing here. This is a very big mistake. It doesn’t feel to me like a misunderstanding that would be likely to happen in the normal course of business without several underlying things having gone quite wrong. I don’t feel like I understand how those things went wrong, and so I don’t feel sure they’ve been fixed.
I basically feel the same confusion and dissatisfaction that Josh is expressing here. This is a very big mistake. It doesn’t feel to me like a misunderstanding that would be likely to happen in the normal course of business without several underlying things having gone quite wrong. I don’t feel like I understand how those things went wrong, and so I don’t feel sure they’ve been fixed.