Really interesting post Lizka—thanks a lot for writing and your reflections!
I found the criticism parts quite useful.
The reaction from Ben about your mistake is so wholesome—it’s definitely the kind of manager I aim to be!
Running a community myself I found moderation surprisingly hard too. It seems very minor but the actual emotional experience of moderation turned out to be much bigger than I thought it would be. It can take days to resolve and comes out of nowhere—a very online community specific experience. Definitely can relate!
Thanks for all your hard work on the Forum and good luck with your next role!
Really interesting post Lizka—thanks a lot for writing and your reflections! I found the criticism parts quite useful. The reaction from Ben about your mistake is so wholesome—it’s definitely the kind of manager I aim to be! Running a community myself I found moderation surprisingly hard too. It seems very minor but the actual emotional experience of moderation turned out to be much bigger than I thought it would be. It can take days to resolve and comes out of nowhere—a very online community specific experience. Definitely can relate! Thanks for all your hard work on the Forum and good luck with your next role!