I tried to submit a donation to CEA via PayPal and it didn’t work right. I’m not sure how representative my experience is but it may be preferable for others to use credit card.
For my PayPal donation to CEA:
I can’t remember whether I got a confirmation dialog.
I did not receive an email receipt from every.org.
I don’t see the transaction in my PayPal activity.
But:
My profile says I’ve supported CEA.
When I try to donate again to CEA, I don’t see the +$100 match.
So I’m not sure what happened. I submitted 4 more donations to other nonprofits via credit card and all those went through fine.
I may follow-up with every.org if/when I have time to report the issue.
I reported the issue to Every.org and received this reply:
Hi Avi,
Thank you so much for your generosity and participating in the #FallGivingChallenge!
Due to the sudden high volume, PayPal seems to be holding our transactions and your donations are currently stuck in “pending” for us. We are investigating the issue and will let you know when we have an update.
The match will be applied after the PayPal donation is cleared and you will receive a receipt then. We will make sure you receive both the $100 and $10 match for sharing for your first donation to Centre for Effective Altruism USA.
Thank you for the detailed feedback: we are making a change to issue receipts for PayPal donations immediately to reduce confusion.
We apologize for any inconvenience and thank you once again for using Every.org!
I experienced this too. And I’m still not sure whether I’ve given to a few of the orgs and how much because I got stuck in a PayPal loop that kept saying I needed to click “continue” rather than the final step of “pay now”. Also got the indication of a match, and it shows in my record of donations on every.org, but not on PayPal so far. Only happened for PayPal. CC and bank were fine. Also in my case it sometimes even caused duplicate matches of $100 for the same org so definitely a glitch…
Just following up here. It seems there was an error and the donation failed to process. If you would like to retry the donation to Centre for Effective Altruism USA, the match should automatically be applied.
While resubmitting the donation with a credit card, it did indicate that I would get $100 matched. I’m not sure if this will be the case for other donors with PayPal issues, or if it’s necessary for each donor to contact every.org for help.
I tried to submit a donation to CEA via PayPal and it didn’t work right. I’m not sure how representative my experience is but it may be preferable for others to use credit card.
For my PayPal donation to CEA:
I can’t remember whether I got a confirmation dialog.
I did not receive an email receipt from every.org.
I don’t see the transaction in my PayPal activity.
But:
My profile says I’ve supported CEA.
When I try to donate again to CEA, I don’t see the +$100 match.
So I’m not sure what happened. I submitted 4 more donations to other nonprofits via credit card and all those went through fine.
I may follow-up with every.org if/when I have time to report the issue.
I reported the issue to Every.org and received this reply:
I experienced this too. And I’m still not sure whether I’ve given to a few of the orgs and how much because I got stuck in a PayPal loop that kept saying I needed to click “continue” rather than the final step of “pay now”. Also got the indication of a match, and it shows in my record of donations on every.org, but not on PayPal so far. Only happened for PayPal. CC and bank were fine. Also in my case it sometimes even caused duplicate matches of $100 for the same org so definitely a glitch…
Did they charge your Paypal or not at all?
As far as I can tell, not at all.
I actually had to resubmit the donation:
While resubmitting the donation with a credit card, it did indicate that I would get $100 matched. I’m not sure if this will be the case for other donors with PayPal issues, or if it’s necessary for each donor to contact every.org for help.