Executive summary: Congressional offices have a structured process for handling constituent communications, involving multiple staff roles and steps to log, categorize, respond to, and report on incoming messages.
Key points:
Office structure includes leadership, legislative, communications, district-facing, and administrative teams, with staff split between DC and district offices.
Communication process involves 4 main steps: receiving and verifying, logging and categorizing, responding, and creating mail reports.
Offices receive high volumes of communications, with significant increases over time (e.g., 5x increase in emails from 1970s to 2020).
Majority of incoming messages (66-90%) are form emails, processed mainly by junior staff and interns.
Mail reports summarize communication trends, with varying content and frequency across offices.
Resource constraints impact offices’ ability to handle increasing communication volumes, though 71% feel they have sufficient resources.
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Executive summary: Congressional offices have a structured process for handling constituent communications, involving multiple staff roles and steps to log, categorize, respond to, and report on incoming messages.
Key points:
Office structure includes leadership, legislative, communications, district-facing, and administrative teams, with staff split between DC and district offices.
Communication process involves 4 main steps: receiving and verifying, logging and categorizing, responding, and creating mail reports.
Offices receive high volumes of communications, with significant increases over time (e.g., 5x increase in emails from 1970s to 2020).
Majority of incoming messages (66-90%) are form emails, processed mainly by junior staff and interns.
Mail reports summarize communication trends, with varying content and frequency across offices.
Resource constraints impact offices’ ability to handle increasing communication volumes, though 71% feel they have sufficient resources.
This comment was auto-generated by the EA Forum Team. Feel free to point out issues with this summary by replying to the comment, and contact us if you have feedback.