I answered the first questions above in an edit of the original comment. I’m pretty sure when I re-ran the analysis with decided in last 30 days it didn’t change the results significantly (though I’ll try and recheck this later this week—in our current setup it’s a bit more complicated to work out than the stats I gave above).
I also checked to make sure that only looking at resolved applications and only looking at open applications didn’t make a large difference to the numbers I gave above (in general, the differences were 0-10 days).
I answered the first questions above in an edit of the original comment. I’m pretty sure when I re-ran the analysis with decided in last 30 days it didn’t change the results significantly (though I’ll try and recheck this later this week—in our current setup it’s a bit more complicated to work out than the stats I gave above).
I also checked to make sure that only looking at resolved applications and only looking at open applications didn’t make a large difference to the numbers I gave above (in general, the differences were 0-10 days).
I’m not following- what does it mean to say you’ve calculated resolution time to applications that haven’t been resolved?