Thanks for sharing your experience of working on the Forum Sarah. It’s good to hear that your internal experience of the Forum team is that it sees feedback as vital.
I hope the below can help with understanding the type of thing which can contribute to an opposing external impression. Perhaps some types of feedback get more response than others?
If you take one thing away from my comment, please remember that we love feedback—there are multiple ways to contact us listed here, including an anonymous option.
AFAICT I have done this twice, once asking a yes/no question about unclear forum policy and once about a Forum team post I considered mildly misleading. The first got no response, the other got a response which was inaccurate, which was unfortunate, though I certainly assume it was unintentionally so.
I want to be clear that I do not think I am entitled to get a response. I think the Forum team is entitled to decide it should focus on analytics not individuals, for example. I basically thought it had, and so mentally wrote off those pathways. But your comment paints a surprisingly different picture and repeatedly pushes these options, so it didn’t feel right to say that I disagree without disclosing a big part of why I disagree.
Looking to public, and frankly far more important, examples of this, the top comment on CEA’s last fundraising attempt is highly critical of the Forum / Online team’s direction and spend. At time of writing the comment has 23⁄2 agree/disagree votes and more karma than the top level post it’s under. This seems like the kind of thing one prioritises responding to if trying to engage, and 10 months ago Ben West responded “I mostly want to delay a discussion about this until the post fully dedicated to the Forum”. That post never came out[1]. So again my takeaway was that the Forum team didn’t value such engagement.
Given this, I personally disagree that we “relegate the EA community to an afterthought” and that we “largely ignore the views of people strongly involved with EA”, and I disagree that we implied that we plan to do these things in the future.
As someone who directionally agrees with the quoted sentiments, this was helpful in clarifying part of what’s going on here. I personally think that CEA has been opaque for the last few years, for better or for worse[2]. Others I have heard from think the same[3]. So I naturally interpret a post which is essentially a statement of continuinty as a plan to continue down this road. Arepo makes a similar point in the 2nd paragraph of their first comment. But if you think CEA, or at least your team, has been responsive in the past, the same statement of continuity is not naturally interpreted that way.
To the best of my knowledge. If it did, please link to it as a response to the comment! This type of thing is hard to search for, but I did spend ~5 minutes trying.
Since I’ve pushed CEA to be more responsive here and elsewhere, I want to note that distance is helpful in some contexts. I am unsurprised to hear that the Forum redesign in 2023 got negative feedback from entrenched users but positive feedback from new users, for example; seems a common pattern with design changes.
I think that OP / CEA board members haven’t particularly focused on / cared about being open and transparent with the EA community....Remember that OP staff members are mainly accountable to their managers, not the EA community or others. CEA is mostly funded by OP, so is basically similarly accountable to high-level OP people.
(Again: only speaking for myself, and here in particular I will avoid speaking about or for other people at CEA when possible.)
I hope the below can help with understanding the type of thing which can contribute to an opposing external impression.
Yup, I think it’s very reasonable for people outside of CEA to have a different impression than I do. I certainly don’t fault anyone for that. Hopefully hearing my perspective was helpful.
The first got no response, the other got a response which was inaccurate
I’m really sorry that our team didn’t properly respond to your messages. There are many factors that could affect whether or not any particular message got a response. We currently have a team assistant who has significantly improved how we manage incoming messages, so if you sent yours before she joined, I would guess someone dropped it by accident. As an engineer I know I have not always lived up to my own standards in terms of responding in a timely manner and I do feel bad about that. While I still think we do pretty good for our small size, I’m guessing that overall we are not at where I would personally like for us to be.
Looking to public, and frankly far more important, examples of this, the top comment on CEA’s last fundraising attempt is highly critical of the Forum / Online team’s direction and spend. At time of writing the comment has 23⁄2 agree/disagree votes and more karma than the top level post it’s under. This seems like the kind of thing one prioritises responding to if trying to engage, and 10 months ago Ben West responded “I mostly want to delay a discussion about this until the post fully dedicated to the Forum”. That post never came out[1]. So again my takeaway was that the Forum team didn’t value such engagement.
Hmm I currently don’t recall any post about Forum fundraising. I think we considered fundraising for the Forum, but I don’t remember if any significant progress was made in developing that idea. In my opinion, Ben and Oscar wrote multiple detailed replies to that comment, though I am sympathetic to the take that they did not quite respond to Nuno’s central point. I think this is just a case of, things sometimes fall through the cracks, especially during times of high uncertainty as was the case in this example. I feel optimistic that, with more stability and the ability to plan for longer futures, CEA will do better.
I also want to differentiate between public and internal engagement. I read Nuno’s writing and discussed it with my colleagues. At the time I didn’t necessarily think I would have better answers than Ben so I didn’t feel the need to join the public conversation, but at this point I probably do have better answers. I’ll just broadly say that, I agree that marginal value is what matters, as do others on my team. We do analyze the marginal impact of our Forum work. I would be excited to write more about it publicly but it will take a fair amount of work to make it clear and comprehensible for the Forum audience (up to my personal standards). Interestingly, Nuno’s points push me against taking the time to communicate publicly / be more open. Every hour I spend on writing a comment (and it can take me hours—I am not particularly good at writing, my training is in software engineering) is an hour that I don’t know how to value in the marginal impact analysis, so it defaults to being worth $0[1]. I strongly feel responsible for using EA/charitable money well, so using my work time to do something that I ultimately won’t put any value on is difficult.
I personally think that CEA has been opaque for the last few years
I don’t disagree with this. I personally would prefer that we had communicated publicly more in the past, and I think ideally CEA would be more open about our work.
So I naturally interpret a post which is essentially a statement of continuinty as a plan to continue down this road.
I’ll just note that the point of this post was not to lay out all of CEA’s upcoming plans, nor explain how CEA will change, nor even to talk about CEA’s organizational values or principles. I believe Zach has more posts planned, but he is also very busy.
But if you think CEA, or at least your team, has been responsive in the past, the same statement of continuity is not naturally interpreted that way.
Apologies—to clarify, I don’t think I said that CEA or my team has been responsive in the past. I’m guessing that on average CEA and my team have been below my personal bar. I feel that the Forum team aims to be responsive, and it is good to continue to have that goal, and to continue to do better relative to that goal (such as by getting help from our team assistant). My dissertation about “team”, similarly, doesn’t mean that we have been great about following through on all the ideals that “team” implies. I just think that it is an accurate description of our goals, and what I personally aspire to do. Based on Zach’s comment, I’m optimistic that CEA will do better.
I’m open to suggestions here. Perhaps transparency can be modeled as worth a fraction of the overall value CEA (or the Online Team, or the Forum) produces? But surely there are diminishing returns at some point—I would be surprised if I should be spending 50% of my work time on activities that are primarily valued via “transparency”. I’m worried that this is so subjective that I would just use it to justify spending as much time as I would like on these activities. If I was allowed to ignore cost effectiveness I would naturally be more open.
I think we’re pretty close to agreement, so I’ll leave it here except to clarify that when I’ve talked about engaging/engagement I mean something close to ‘public engagement’; responses that the person who raised the issue sees or could reasonably be expected to see. So what you’re doing here, Zach elsewhere in the comments, etc.
CEA discussing internally is also valuable of course, and is a type of engagement, but is not what I was trying to point at. Sorry for any confusion, and thanks for differentiating.
Thanks for sharing your experience of working on the Forum Sarah. It’s good to hear that your internal experience of the Forum team is that it sees feedback as vital.
I hope the below can help with understanding the type of thing which can contribute to an opposing external impression. Perhaps some types of feedback get more response than others?
AFAICT I have done this twice, once asking a yes/no question about unclear forum policy and once about a Forum team post I considered mildly misleading. The first got no response, the other got a response which was inaccurate, which was unfortunate, though I certainly assume it was unintentionally so.
I want to be clear that I do not think I am entitled to get a response. I think the Forum team is entitled to decide it should focus on analytics not individuals, for example. I basically thought it had, and so mentally wrote off those pathways. But your comment paints a surprisingly different picture and repeatedly pushes these options, so it didn’t feel right to say that I disagree without disclosing a big part of why I disagree.
Looking to public, and frankly far more important, examples of this, the top comment on CEA’s last fundraising attempt is highly critical of the Forum / Online team’s direction and spend. At time of writing the comment has 23⁄2 agree/disagree votes and more karma than the top level post it’s under. This seems like the kind of thing one prioritises responding to if trying to engage, and 10 months ago Ben West responded “I mostly want to delay a discussion about this until the post fully dedicated to the Forum”. That post never came out[1]. So again my takeaway was that the Forum team didn’t value such engagement.
As someone who directionally agrees with the quoted sentiments, this was helpful in clarifying part of what’s going on here. I personally think that CEA has been opaque for the last few years, for better or for worse[2]. Others I have heard from think the same [3]. So I naturally interpret a post which is essentially a statement of continuinty as a plan to continue down this road. Arepo makes a similar point in the 2nd paragraph of their first comment. But if you think CEA, or at least your team, has been responsive in the past, the same statement of continuity is not naturally interpreted that way.
To the best of my knowledge. If it did, please link to it as a response to the comment! This type of thing is hard to search for, but I did spend ~5 minutes trying.
Since I’ve pushed CEA to be more responsive here and elsewhere, I want to note that distance is helpful in some contexts. I am unsurprised to hear that the Forum redesign in 2023 got negative feedback from entrenched users but positive feedback from new users, for example; seems a common pattern with design changes.
Long comment, so pulling out the relevant quote:
(Again: only speaking for myself, and here in particular I will avoid speaking about or for other people at CEA when possible.)
Yup, I think it’s very reasonable for people outside of CEA to have a different impression than I do. I certainly don’t fault anyone for that. Hopefully hearing my perspective was helpful.
I’m really sorry that our team didn’t properly respond to your messages. There are many factors that could affect whether or not any particular message got a response. We currently have a team assistant who has significantly improved how we manage incoming messages, so if you sent yours before she joined, I would guess someone dropped it by accident. As an engineer I know I have not always lived up to my own standards in terms of responding in a timely manner and I do feel bad about that. While I still think we do pretty good for our small size, I’m guessing that overall we are not at where I would personally like for us to be.
Hmm I currently don’t recall any post about Forum fundraising. I think we considered fundraising for the Forum, but I don’t remember if any significant progress was made in developing that idea. In my opinion, Ben and Oscar wrote multiple detailed replies to that comment, though I am sympathetic to the take that they did not quite respond to Nuno’s central point. I think this is just a case of, things sometimes fall through the cracks, especially during times of high uncertainty as was the case in this example. I feel optimistic that, with more stability and the ability to plan for longer futures, CEA will do better.
I also want to differentiate between public and internal engagement. I read Nuno’s writing and discussed it with my colleagues. At the time I didn’t necessarily think I would have better answers than Ben so I didn’t feel the need to join the public conversation, but at this point I probably do have better answers. I’ll just broadly say that, I agree that marginal value is what matters, as do others on my team. We do analyze the marginal impact of our Forum work. I would be excited to write more about it publicly but it will take a fair amount of work to make it clear and comprehensible for the Forum audience (up to my personal standards). Interestingly, Nuno’s points push me against taking the time to communicate publicly / be more open. Every hour I spend on writing a comment (and it can take me hours—I am not particularly good at writing, my training is in software engineering) is an hour that I don’t know how to value in the marginal impact analysis, so it defaults to being worth $0[1]. I strongly feel responsible for using EA/charitable money well, so using my work time to do something that I ultimately won’t put any value on is difficult.
I don’t disagree with this. I personally would prefer that we had communicated publicly more in the past, and I think ideally CEA would be more open about our work.
I’ll just note that the point of this post was not to lay out all of CEA’s upcoming plans, nor explain how CEA will change, nor even to talk about CEA’s organizational values or principles. I believe Zach has more posts planned, but he is also very busy.
Apologies—to clarify, I don’t think I said that CEA or my team has been responsive in the past. I’m guessing that on average CEA and my team have been below my personal bar. I feel that the Forum team aims to be responsive, and it is good to continue to have that goal, and to continue to do better relative to that goal (such as by getting help from our team assistant). My dissertation about “team”, similarly, doesn’t mean that we have been great about following through on all the ideals that “team” implies. I just think that it is an accurate description of our goals, and what I personally aspire to do. Based on Zach’s comment, I’m optimistic that CEA will do better.
I’m open to suggestions here. Perhaps transparency can be modeled as worth a fraction of the overall value CEA (or the Online Team, or the Forum) produces? But surely there are diminishing returns at some point—I would be surprised if I should be spending 50% of my work time on activities that are primarily valued via “transparency”. I’m worried that this is so subjective that I would just use it to justify spending as much time as I would like on these activities. If I was allowed to ignore cost effectiveness I would naturally be more open.
Thanks for taking the time to respond.
I think we’re pretty close to agreement, so I’ll leave it here except to clarify that when I’ve talked about engaging/engagement I mean something close to ‘public engagement’; responses that the person who raised the issue sees or could reasonably be expected to see. So what you’re doing here, Zach elsewhere in the comments, etc.
CEA discussing internally is also valuable of course, and is a type of engagement, but is not what I was trying to point at. Sorry for any confusion, and thanks for differentiating.