For another perspective: personally I feel like the most important aspect of “good ops writing” is something like “making it really easy for the other person to do exactly the thing they need to do and get the info they need, even if they’re just quickly skimming[1]”. I’m thinking of things like:
Good use of formatting, e.g. bold, bullet points, etc; so that someone who’s skimming it at a glance will easily identify the parts relevant to them or where they need to engage further.
The opposite of this: important facts being hidden in the middle of long plain blocks of text, meaning people will only notice them if they’re reading carefully
General clarity, e.g. wording and sentence structure not being confusing
For messages: clearly identifying what actions are required vs. optional; or if the message is just an FYI with no action needed
Having anticipated questions the reader will have and provided what they’d want. But also balancing this with not making the action-relevant parts too long.
I don’t think this is only important because of readers who are busy / not very engaged. I think even for a really engaged reader, it’s useful to be able to identify the most relevant parts at a glance before going deep.
For another perspective: personally I feel like the most important aspect of “good ops writing” is something like “making it really easy for the other person to do exactly the thing they need to do and get the info they need, even if they’re just quickly skimming[1]”. I’m thinking of things like:
Good use of formatting, e.g. bold, bullet points, etc; so that someone who’s skimming it at a glance will easily identify the parts relevant to them or where they need to engage further.
The opposite of this: important facts being hidden in the middle of long plain blocks of text, meaning people will only notice them if they’re reading carefully
General clarity, e.g. wording and sentence structure not being confusing
For messages: clearly identifying what actions are required vs. optional; or if the message is just an FYI with no action needed
Having anticipated questions the reader will have and provided what they’d want. But also balancing this with not making the action-relevant parts too long.
I don’t think this is only important because of readers who are busy / not very engaged. I think even for a really engaged reader, it’s useful to be able to identify the most relevant parts at a glance before going deep.