Regarding your NPS of 74: I think that’s quite good; this page describes an NPS of 60+ as “very, very special, your only daughter probably just got married”.
“We sent a lot of emails in the few weeks leading up to the summit, with various actions for participants to take, and that seemed like a good way to build enthusiasm / engagement.” – could you say more about what you asked the attendees to do?
I recently found out about Gather and was also pretty impressed. Do you happen to have filled out versions of the worksheets you could share? I’d be particularly interested in the “designer’s agenda” you came up with
Could you say more about what you asked the attendees to do?
Sure! I looked through our emails and found the following messages to attendees:
T-(1 month to 1 week): “Catalyst Biosummit: You’re In!” was a generic reminder / acceptance email asking people to confirm their attendance and register e.g. dietary preferences
(lots of emails with the most engaged applicants asking them to give lightning talks and host design jam groups)
T-7 Days: “Get ready to participate in Catalyst”: sent out full agenda and logistics. Prompted attendees to sign up for meetups and share anything that might facilitate full participation (we noted that the venue had a gender-neutral restroom and gave the example of “space for lactation” as an accessibility need we’d be happy to meet if we were made aware of it)
T-4 Days: “Start shaping your Catalyst experience” prompted attendees to sign up for a design jam group, join the Slack, schedule breakout rooms and make a list of their goals for the day.
T-2 Days: “Sign up for your Catalyst design jam group today” reminded people to sign up for a design group (noting that we’d by default be randomly assigning everyone except invited speakers to groups early the next morning, and noting that people could opt out of this by replying to the email)
T-1 Day: “See you at Catalyst tomorrow” more of a logistical email (e.g. here is when and where you should show up) but included links to design jam briefs, the full agenda, and notes on how to recognize organizers in case an uncomfortable incident needed to be reported
Do you happen to have filled out versions of the worksheets you could share?
No, alas; we only found Gather a few weeks before the event, at which point the schedule was largely finalized. But it was very clear that it would have been super useful to us if we’d found it earlier on.
Congratulations on such a successful event!
Regarding your NPS of 74: I think that’s quite good; this page describes an NPS of 60+ as “very, very special, your only daughter probably just got married”.
“We sent a lot of emails in the few weeks leading up to the summit, with various actions for participants to take, and that seemed like a good way to build enthusiasm / engagement.” – could you say more about what you asked the attendees to do?
I recently found out about Gather and was also pretty impressed. Do you happen to have filled out versions of the worksheets you could share? I’d be particularly interested in the “designer’s agenda” you came up with
Sure! I looked through our emails and found the following messages to attendees:
T-(1 month to 1 week): “Catalyst Biosummit: You’re In!” was a generic reminder / acceptance email asking people to confirm their attendance and register e.g. dietary preferences
(lots of emails with the most engaged applicants asking them to give lightning talks and host design jam groups)
T-7 Days: “Get ready to participate in Catalyst”: sent out full agenda and logistics. Prompted attendees to sign up for meetups and share anything that might facilitate full participation (we noted that the venue had a gender-neutral restroom and gave the example of “space for lactation” as an accessibility need we’d be happy to meet if we were made aware of it)
T-4 Days: “Start shaping your Catalyst experience” prompted attendees to sign up for a design jam group, join the Slack, schedule breakout rooms and make a list of their goals for the day.
T-2 Days: “Sign up for your Catalyst design jam group today” reminded people to sign up for a design group (noting that we’d by default be randomly assigning everyone except invited speakers to groups early the next morning, and noting that people could opt out of this by replying to the email)
T-1 Day: “See you at Catalyst tomorrow” more of a logistical email (e.g. here is when and where you should show up) but included links to design jam briefs, the full agenda, and notes on how to recognize organizers in case an uncomfortable incident needed to be reported
No, alas; we only found Gather a few weeks before the event, at which point the schedule was largely finalized. But it was very clear that it would have been super useful to us if we’d found it earlier on.