Those all seem like good changes, but they also feel like what Nate Soares described as “I wish I had bet on 23” errors. What could have been done to help the team notice things needed to be handled differently, before such a costly failure?
As we got more caseworkers, practices like getting input / sanity-checking from other caseworkers and managers on important cases have been helpful in a variety of situations.
Those all seem like good changes, but they also feel like what Nate Soares described as “I wish I had bet on 23” errors. What could have been done to help the team notice things needed to be handled differently, before such a costly failure?
As we got more caseworkers, practices like getting input / sanity-checking from other caseworkers and managers on important cases have been helpful in a variety of situations.