I’m generally of the opinion that it’s worth waiting a bit after changes to decide if changes have worked or not, so I’m looking forward to checking back in 6 months. I hope we can become convinced that the situation is unlikely to happen again and the basically not mention this any more.
I am unsure about a general practice of hiring comms people to interact with the community. I guess I’d prefer a frame of mediation—the aim is for us all to communicate better with one another. I softly predict that if every org hired intra-community comms people that would lead to less signal in discussion overall.
Appreciate the comment, and totally agreed on your first paragraph. We’ll continue to post updates as the work progresses, and we’ll welcome feedback and comments as we go.
On the second paragraph, fear not. Lara wasn’t brought on to interface with the community in our stead, but provide comms wisdom and support. We’ve been discussing creating a formal HLI account through which we’d do future posting, but that would still be us at the keys.
We’ve been discussing creating a formal HLI account through which we’d do future posting, but that would still be us at the keys.
Would such HLI account be used just for posts, or also for comments? For the latter, I guess personal accounts may be better, because different people from the team can have different views. Aggregating these into a single one would lead to some loss of potentially relevant information.
Yep exactly. Nothing set in stone, but ‘official’ account for top level posts and then named-person accounts for individual views/commentary seems decent.
Thanks for taking costly steps.
I’m generally of the opinion that it’s worth waiting a bit after changes to decide if changes have worked or not, so I’m looking forward to checking back in 6 months. I hope we can become convinced that the situation is unlikely to happen again and the basically not mention this any more.
I am unsure about a general practice of hiring comms people to interact with the community. I guess I’d prefer a frame of mediation—the aim is for us all to communicate better with one another. I softly predict that if every org hired intra-community comms people that would lead to less signal in discussion overall.
Hey Nathan!
Appreciate the comment, and totally agreed on your first paragraph. We’ll continue to post updates as the work progresses, and we’ll welcome feedback and comments as we go.
On the second paragraph, fear not. Lara wasn’t brought on to interface with the community in our stead, but provide comms wisdom and support. We’ve been discussing creating a formal HLI account through which we’d do future posting, but that would still be us at the keys.
Hi Peter,
Would such HLI account be used just for posts, or also for comments? For the latter, I guess personal accounts may be better, because different people from the team can have different views. Aggregating these into a single one would lead to some loss of potentially relevant information.
Yep exactly. Nothing set in stone, but ‘official’ account for top level posts and then named-person accounts for individual views/commentary seems decent.
Great! Thanks for your work Peter.