What relatively low-cost things can leadership do, if any, that go far in improving new team members’ (especially volunteers’) morale/engagement/commitment/initiative?
A few things come to mind:
1) Be an understanding, compassionate human. It sounds easy but I (and I think many others) actually suck at this once you bring important projects with deadlines into the mix. If someone doesn’t do things on time, it’s easy for me to get frustrated with them, but as a student leader I wish I would have reached out to people who were dropping balls and actually tried to work with them to see where they were at and how I could help rather than assuming they were lazy or disorganized. This sounds higher-cost but I think it actually saves time in the long-run if you can set up your team members to run things themselves without management having to pick up all the dropped balls.
2) Provide channels for feedback (and actually act on it). Whether that’s a time during your meetings, a channel in Slack, or an anonymous suggestion box (physical or virtual), I think one of the biggest morale killers is built up resentment about a thing being done less-than-optimally when no one seems interested in fixing that thing.
I think it’s worth noting that from my experiences in volunteer management, I expect to have a certain number of people who join and then drop-off/ghost after a while. (For me it’s almost exactly 10% within the first month or so each time, and then the number goes towards 25-50% over a year depending on the situation.) This is completely normal, especially in university as people go on to explore other clubs or take on internships or get hit with heavier coursework. Don’t stress over these people: it’s better for them to be honest with you about their commitments than to push them to take on more responsibility than they have time for.
I recall hearing from Alex Barry at the EA Summit a couple years ago who, at the time, was leading Cambridge EA (iirc) and they had an absolutely incredible rate of engagement from volunteer organizers/members contributing time to the EA group’s events and activities. And huge numbers of them. IIRC, he said the key for them was to have one basic requirement: the organizers had to commit to checking and responding to Slack daily. That way, they’d know write away if someone didn’t have time to keep working on something, and they’d quickly find someone else to do it.
A few things come to mind:
1) Be an understanding, compassionate human. It sounds easy but I (and I think many others) actually suck at this once you bring important projects with deadlines into the mix. If someone doesn’t do things on time, it’s easy for me to get frustrated with them, but as a student leader I wish I would have reached out to people who were dropping balls and actually tried to work with them to see where they were at and how I could help rather than assuming they were lazy or disorganized. This sounds higher-cost but I think it actually saves time in the long-run if you can set up your team members to run things themselves without management having to pick up all the dropped balls.
2) Provide channels for feedback (and actually act on it). Whether that’s a time during your meetings, a channel in Slack, or an anonymous suggestion box (physical or virtual), I think one of the biggest morale killers is built up resentment about a thing being done less-than-optimally when no one seems interested in fixing that thing.
I think it’s worth noting that from my experiences in volunteer management, I expect to have a certain number of people who join and then drop-off/ghost after a while. (For me it’s almost exactly 10% within the first month or so each time, and then the number goes towards 25-50% over a year depending on the situation.) This is completely normal, especially in university as people go on to explore other clubs or take on internships or get hit with heavier coursework. Don’t stress over these people: it’s better for them to be honest with you about their commitments than to push them to take on more responsibility than they have time for.
I recall hearing from Alex Barry at the EA Summit a couple years ago who, at the time, was leading Cambridge EA (iirc) and they had an absolutely incredible rate of engagement from volunteer organizers/members contributing time to the EA group’s events and activities. And huge numbers of them. IIRC, he said the key for them was to have one basic requirement: the organizers had to commit to checking and responding to Slack daily. That way, they’d know write away if someone didn’t have time to keep working on something, and they’d quickly find someone else to do it.