I’m sure this must have been said before, but I couldn’t find it on the forum, LW or google
I’d like to talk more about trusting X in domain Y or on Z metric rather than trusting them in general. People/orgs/etc have strengths and weaknesses, virtues and vices, and I think this granularity is more precise and is a helpful reminder to avoid the halo and horn effects, and calibrates us better on trust.
A commonly used model in the trust literature (Mayer et al., 1995) is that trustworthiness can be broken down into three factors: ability, benevolence, and integrity.
RE: domain specific, the paper incorporates this under ‘ability’:
The domain of the ability is specific because the trustee may be highly competent in some technical area, affording that person trust on tasks related to that area. However, the trustee may have little aptitude, training, or experience in another area, for instance, in interpersonal communication. Although such an individual may be trusted to do analytic tasks related to his or her technical area, the individual may not be trusted to initiate contact with an important customer. Thus, trust is domain specific.
There are other conceptions but many of them describe something closer to trust that is domain specific rather than generalised.
...All of these are similar to ability in the current conceptualization. Whereas such terms as expertise and competence connote a set of skills applicable to a single, fixed domain (e.g., Gabarro’s interpersonal competence), ability highlights the task- and situation-specific nature of the construct in the current model.
I do want to say something stronger here, where “competence” sounds like technical ability or something, but I also mean a broader conception of competence that includes “is especially clear thinking here / has fewer biases here / etc”
Trust is a two-argument function
I’m sure this must have been said before, but I couldn’t find it on the forum, LW or google
I’d like to talk more about trusting X in domain Y or on Z metric rather than trusting them in general. People/orgs/etc have strengths and weaknesses, virtues and vices, and I think this granularity is more precise and is a helpful reminder to avoid the halo and horn effects, and calibrates us better on trust.
A commonly used model in the trust literature (Mayer et al., 1995) is that trustworthiness can be broken down into three factors: ability, benevolence, and integrity.
RE: domain specific, the paper incorporates this under ‘ability’:
There are other conceptions but many of them describe something closer to trust that is domain specific rather than generalised.
Thanks for this! Very interesting.
I do want to say something stronger here, where “competence” sounds like technical ability or something, but I also mean a broader conception of competence that includes “is especially clear thinking here / has fewer biases here / etc”
Strongly agree. I’m surprised I haven’t seen this articulated somewhere else previously.