The title made me think it would be about No Shows to confirmed 1-on-1 appointments, which I could certainly see meriting an apology. But I think here you’re talking about people sending a meeting request plus a message and not getting a response or confirmation. I agree people mostly get overwhelmed. Your solution, of messaging afterwards to get back to people, seems reasonable. Though a lot of people feel burnt out after EAGs and are wont to go back on the app.
The title made me think it would be about No Shows to confirmed 1-on-1 appointments, which I could certainly see meriting an apology. But I think here you’re talking about people sending a meeting request plus a message and not getting a response or confirmation. I agree people mostly get overwhelmed. Your solution, of messaging afterwards to get back to people, seems reasonable. Though a lot of people feel burnt out after EAGs and are wont to go back on the app.