Thanks for your suggestion here — we currently have a ‘least valuable experience’ question in our post-event feedback form, but your suggestion is an interesting idea. We’re now discussing it internally. (For context, I work on the events team at CEA and have been the community health contact person at previous EAG/EAGx events.)
I think figuring out whether something is a serious enough issue to talk to the community health team about can feel hard for several reasons like those you’ve mentioned. In general, the more serious something is the more likely it is you should tell the community contact. Additionally, the more upset you are about the incident (even if it might not be perceived as serious by others) the more likely it is you should tell the community contact, especially if being upset is making it hard for you to participate in the event.
As you and other commenters have implied, we generally like to hear about incidents even if they seem minor, in order to keep an eye on patterns of behaviour. Sending a short text/whatsapp to the community contact number might be a low-cost way to let us know about things that feel minor. There are a variety of possible actions we may take depending on the severity of the incident(s) and other context. We’ve sometimes just made a note of the incident, and don’t act unless other complaints about the same person come up. We’ve had conversations like you’ve suggested, gently letting people know they’ve made an attendee uncomfortable. On the other end of the spectrum we’ve permanently banned people from our events for more serious incidents or repeated patterns of unacceptable behaviour. And there are various intermediary actions we’ve taken too.
Thanks for your suggestion here — we currently have a ‘least valuable experience’ question in our post-event feedback form, but your suggestion is an interesting idea. We’re now discussing it internally. (For context, I work on the events team at CEA and have been the community health contact person at previous EAG/EAGx events.)
I think figuring out whether something is a serious enough issue to talk to the community health team about can feel hard for several reasons like those you’ve mentioned. In general, the more serious something is the more likely it is you should tell the community contact. Additionally, the more upset you are about the incident (even if it might not be perceived as serious by others) the more likely it is you should tell the community contact, especially if being upset is making it hard for you to participate in the event.
As you and other commenters have implied, we generally like to hear about incidents even if they seem minor, in order to keep an eye on patterns of behaviour. Sending a short text/whatsapp to the community contact number might be a low-cost way to let us know about things that feel minor. There are a variety of possible actions we may take depending on the severity of the incident(s) and other context. We’ve sometimes just made a note of the incident, and don’t act unless other complaints about the same person come up. We’ve had conversations like you’ve suggested, gently letting people know they’ve made an attendee uncomfortable. On the other end of the spectrum we’ve permanently banned people from our events for more serious incidents or repeated patterns of unacceptable behaviour. And there are various intermediary actions we’ve taken too.