You’re not losing it: it is obviously indefensible. I think you’ve provided more than enough information to make this clear, and anybody who doesn’t get it at this point is probably not worth your time engaging with.
You can ask the following question to any chatbot and you will get the same answer:
I work in HR. Employee A has sent me a long complaint about the conduct of another employee B. However, inside the complaint, employee A has included a detailed description of the sexual activities of a different employee C, which is unrelated to the company. What should I do?
I tested this on Chatgpt, Claude, Gemini, and Grok, and every single one urged me to separate the complaint from the sexual content and redact the sensitive information. And this is a much tamer situation than the one that actually happened!
They could have literally just asked a chatbot what to do, and it would have done a better job than their professional HR department.
One thing it might be useful for people to look at here when reflecting on the causes of the failure was how much experience the HR team had of working outside of EA organizations. If the answer is “very little” then maybe bringing in more experienced non-EA pros would help, but if the answer is “a decent amount” it’s less likely that will prevent future errors on its own.
You’re not losing it: it is obviously indefensible. I think you’ve provided more than enough information to make this clear, and anybody who doesn’t get it at this point is probably not worth your time engaging with.
You can ask the following question to any chatbot and you will get the same answer:
I tested this on Chatgpt, Claude, Gemini, and Grok, and every single one urged me to separate the complaint from the sexual content and redact the sensitive information. And this is a much tamer situation than the one that actually happened!
They could have literally just asked a chatbot what to do, and it would have done a better job than their professional HR department.
One thing it might be useful for people to look at here when reflecting on the causes of the failure was how much experience the HR team had of working outside of EA organizations. If the answer is “very little” then maybe bringing in more experienced non-EA pros would help, but if the answer is “a decent amount” it’s less likely that will prevent future errors on its own.