Hmm so I currently think the default should be that withdrawals without a decision aren’t included in the time-till-_decision_ metric, as otherwise you’re reporting a time-till-closure metric. (I weakly think that if the withdrawal is due to the decision taking too long and that time is above the average (as an attempt to exclude cases where the applicant is just unusually impatient), then it should be encorporated in some capacity, though this has obvious issues.)
Hmm so I currently think the default should be that withdrawals without a decision aren’t included in the time-till-_decision_ metric, as otherwise you’re reporting a time-till-closure metric. (I weakly think that if the withdrawal is due to the decision taking too long and that time is above the average (as an attempt to exclude cases where the applicant is just unusually impatient), then it should be encorporated in some capacity, though this has obvious issues.)