[Question] Is the game design/​art maxim more generalizable to criticism/​praise itself?

For those who don’t know, the maxim of criticism that game designers/​art people use in their responses to criticism is roughly the following:

“If you get a negative reaction on it’s own, that’s evidence that there’s a problem.”

“If customers give any reasons why or solutions to the problem, ignore that criticism.”

Game designers use the maxim because of roughly something like this post, “Incorrect hypotheses point to correct observations”: The link is here:


Is this generally true of criticism against anything, and if so, why do you think this happens?