In case anyone is wondering, NPS stands for net promoter score, and is equal “fraction of people giving a score of 9 or 10 (promoters)”—“fraction of people giving a score of 0 to 6 (detractors)”.
I think it isn’t used much by EA event organisers because it probably doesn’t really measure precisely what it claims to measure. However, I do think it’s nonetheless a reasonable measure of overall quality, and because it’s widely used outside the EA bubble, you can more easily use it to benchmark (compared to likelihood to recommend scores).
Hi James.
In case anyone is wondering, NPS stands for net promoter score, and is equal “fraction of people giving a score of 9 or 10 (promoters)”—“fraction of people giving a score of 0 to 6 (detractors)”.
Thanks Vasco!
I think it isn’t used much by EA event organisers because it probably doesn’t really measure precisely what it claims to measure. However, I do think it’s nonetheless a reasonable measure of overall quality, and because it’s widely used outside the EA bubble, you can more easily use it to benchmark (compared to likelihood to recommend scores).
It also seems something worth tracking to me.