“when operations work goes well, people take it for granted; when there’s a mistake, it’s obvious and everyone is annoyed”
I don’t have much to contribute with this comment, other than to emphasize the often understated importance of the above concept. Similar to plumbing or bank transfers or internet access or any of a dozen other examples, maintaining a system and preventing mistakes is often ignored/neglected when people think of valuable work.
“when operations work goes well, people take it for granted; when there’s a mistake, it’s obvious and everyone is annoyed”
I don’t have much to contribute with this comment, other than to emphasize the often understated importance of the above concept. Similar to plumbing or bank transfers or internet access or any of a dozen other examples, maintaining a system and preventing mistakes is often ignored/neglected when people think of valuable work.