Hi David T., you are right to ask the question on whether people would rather have had the cash instead of a better chatbot. This is why we are starting with small pilots and using these to inform our next steps. So far the feedback has been very positive—people say that they wish they had had the chatbot earlier. Next we want to know if adding a chatbot boosts the impact of cash—if so, then rolling this out at larger scale will involve minimal costs but the benefits could be high. We don’t know of other non-profits that are offering unrestricted versions of chatbots at this point (many focus only on agricultural advice) - but we believe this offers the kind of information access that should be available to people and allows people to make decisions based on their own needs.
Hi David T., you are right to ask the question on whether people would rather have had the cash instead of a better chatbot. This is why we are starting with small pilots and using these to inform our next steps. So far the feedback has been very positive—people say that they wish they had had the chatbot earlier. Next we want to know if adding a chatbot boosts the impact of cash—if so, then rolling this out at larger scale will involve minimal costs but the benefits could be high. We don’t know of other non-profits that are offering unrestricted versions of chatbots at this point (many focus only on agricultural advice) - but we believe this offers the kind of information access that should be available to people and allows people to make decisions based on their own needs.