Because with email it’s easy to read in a tone of ‘you suck, we’re sending you boilerplate niceties to get rid of you’, which is not possible with a phone call. (Unless the caller makes it sound like boilerplate niceties. I’m not saying such calls are easy. Email is the easy cop-out.) Something like that. Have you had the experience where you keep communicating with someone by text and get more and more annoyed with them, then you get on a call and all annoyance melts away because hearing a voice reminds you of the other person’s humanity? Perhaps it’s just me who thinks strange things.
Ultimately it’s an empirical question and my prediction is that on balance, a phone call has more value.
Because with email it’s easy to read in a tone of ‘you suck, we’re sending you boilerplate niceties to get rid of you’, which is not possible with a phone call. (Unless the caller makes it sound like boilerplate niceties. I’m not saying such calls are easy. Email is the easy cop-out.) Something like that. Have you had the experience where you keep communicating with someone by text and get more and more annoyed with them, then you get on a call and all annoyance melts away because hearing a voice reminds you of the other person’s humanity? Perhaps it’s just me who thinks strange things.
Ultimately it’s an empirical question and my prediction is that on balance, a phone call has more value.