The bias isn’t that more questions resolve positively than users expect. The bias is that users expect more questions to resolve positive than actually resolve positive.
I don’t get what the difference between these is.
“more questions resolve positively than users expect”
Users expect 50 to resolve positively, but actually 60 resolve positive.
“users expect more questions to resolve positive than actually resolve positive”
Users expect 50 to resolve positive, but actually 40 resolve positive.
I have now editted the original comment to be clearer?
Cheers
I don’t get what the difference between these is.
“more questions resolve positively than users expect”
Users expect 50 to resolve positively, but actually 60 resolve positive.
“users expect more questions to resolve positive than actually resolve positive”
Users expect 50 to resolve positive, but actually 40 resolve positive.
I have now editted the original comment to be clearer?
Cheers