A brief thought on ‘operations’ and how it is used in EA (a topic I find myself occasionally returning to).
It struck me that operations work and non-operations work (within the context of EA) maps very well onto the concept of staff and line functions. Line function are those that directly advances an organization’s core work, while staff functions are those that do not. Staff functions have advisory and support functions; they help the line functions. Staff functions are generally things like accounting, finance, public relations/communication, legal, and HR. Line functions are generally things like sales, marketing, production, and distribution. The details will vary depending on the nature of the organization, but I find this to be a somewhat useful framework for bridging concepts between EA and the broader world.
It also helps illustrate how little information is conveyed if I tell someone I work in operations. Imagine ‘translating’ that into non-EA verbiage as I work in a staff function. Unless the person I am talking to already has a very good understanding of how my organization works, they won’t know what I actually do.
A brief thought on ‘operations’ and how it is used in EA (a topic I find myself occasionally returning to).
It struck me that operations work and non-operations work (within the context of EA) maps very well onto the concept of staff and line functions. Line function are those that directly advances an organization’s core work, while staff functions are those that do not. Staff functions have advisory and support functions; they help the line functions. Staff functions are generally things like accounting, finance, public relations/communication, legal, and HR. Line functions are generally things like sales, marketing, production, and distribution. The details will vary depending on the nature of the organization, but I find this to be a somewhat useful framework for bridging concepts between EA and the broader world.
It also helps illustrate how little information is conveyed if I tell someone I work in operations. Imagine ‘translating’ that into non-EA verbiage as I work in a staff function. Unless the person I am talking to already has a very good understanding of how my organization works, they won’t know what I actually do.