This is a really interesting question! (flagging that I wrote this comment hastily and didn’t edit much—lmk if it would be helpful to clarify anything.)
Bottom line: If you look at Glassdoor applicant reviews and sort by recency, you’ll note that in the last ~year and a half, GiveWell has only received 2-3 negative reviews, which is about 10% of the total reviews. I think that’s a departure from years prior, in which we received many more negative reviews.
I spent a lot of time thinking about Glassdoor shortly after I joined GiveWell (IIRC I was thinking about this in late fall 2023?). My diagnosis was that we were doing a pretty bad job of informing candidates about what to expect from our hiring processes, we were moving too slowly with candidates, and our communications were weak. Here are a few specific things that I think contributed to the improvement in our reviews:
More up-front communication about the requirements of our hiring processes (for example, see this Research Hiring FAQ, and the FAQs on our jobs page). We’ve also added more details about future steps to every stage of our hiring processes.
Clearly signaling throughout the hiring process that we don’t plan to provide evaluative feedback to candidates, and that candidates should not expect this.
Changing the tone/voice of our candidate communication. This is hard to describe clearly, but I think we’ve moved substantially away from language that felt cold/distant/corporate and toward language that feels personal/inviting/warm, without necessarily changing the factual content of the communication.
Moving faster with candidates. This was mostly accomplished by hiring dedicated recruiting staff. Before we had dedicated recruiting staff, we often (and fairly!) received the critique that our hiring processes moved very slowly. Now our hiring processes move quickly—it’s rare for us to take more than a week to get back to candidates at any stage, and we sometimes make same-day decisions on initial applications.
I also echo much of what @PhilZ said in his response to your question, especially: It’s very difficult to get information about the extent to which Glassdoor (or similar) reviews deter strong candidates from applying. This is painful; I wish we had better information.
Last thing—wanted to quickly note current Glassdoor data (which I think is somewhat different than what you describe):
Right now GiveWell has a 4.5 overall rating. Glassdoor notes this is higher than companies of a similar size and in the same industry, but we probably shouldn’t put too much stock in either the base or comparative information—the former is based on 9 reviews, and the latter is based on comparison to companies that probably have very different hiring processes than GiveWell.
The “interview ratings” tab shows 40% positive, 28% neutral, and 32% negative.
This is a really interesting question! (flagging that I wrote this comment hastily and didn’t edit much—lmk if it would be helpful to clarify anything.)
Bottom line: If you look at Glassdoor applicant reviews and sort by recency, you’ll note that in the last ~year and a half, GiveWell has only received 2-3 negative reviews, which is about 10% of the total reviews. I think that’s a departure from years prior, in which we received many more negative reviews.
I spent a lot of time thinking about Glassdoor shortly after I joined GiveWell (IIRC I was thinking about this in late fall 2023?). My diagnosis was that we were doing a pretty bad job of informing candidates about what to expect from our hiring processes, we were moving too slowly with candidates, and our communications were weak. Here are a few specific things that I think contributed to the improvement in our reviews:
More up-front communication about the requirements of our hiring processes (for example, see this Research Hiring FAQ, and the FAQs on our jobs page). We’ve also added more details about future steps to every stage of our hiring processes.
Clearly signaling throughout the hiring process that we don’t plan to provide evaluative feedback to candidates, and that candidates should not expect this.
Changing the tone/voice of our candidate communication. This is hard to describe clearly, but I think we’ve moved substantially away from language that felt cold/distant/corporate and toward language that feels personal/inviting/warm, without necessarily changing the factual content of the communication.
Moving faster with candidates. This was mostly accomplished by hiring dedicated recruiting staff. Before we had dedicated recruiting staff, we often (and fairly!) received the critique that our hiring processes moved very slowly. Now our hiring processes move quickly—it’s rare for us to take more than a week to get back to candidates at any stage, and we sometimes make same-day decisions on initial applications.
I also echo much of what @PhilZ said in his response to your question, especially: It’s very difficult to get information about the extent to which Glassdoor (or similar) reviews deter strong candidates from applying. This is painful; I wish we had better information.
Last thing—wanted to quickly note current Glassdoor data (which I think is somewhat different than what you describe):
Right now GiveWell has a 4.5 overall rating. Glassdoor notes this is higher than companies of a similar size and in the same industry, but we probably shouldn’t put too much stock in either the base or comparative information—the former is based on 9 reviews, and the latter is based on comparison to companies that probably have very different hiring processes than GiveWell.
The “interview ratings” tab shows 40% positive, 28% neutral, and 32% negative.