How are we making sure unsatisfied people fill in (EA) surveys?
I was reading survey outcomes and I was wondering if it wasn’t filled in, for whatever reason, by people who are more satisfied than the average, because satisfied people are more likely to fill in surveys than unsatisfied people.
I’m reasoning from own experience so the intuition might be wrong. But I’m often less likely to fill in forms for movements/companies/events when I’m unsatisfied. For example: I never fill out my landlord’s satisfaction survey because I know their service is not good and am not hopeful the survey will change anything about that (or they even do the survey for anything else than regulation forcing them to do it). When someone actively asks me to do a satisfaction survey, I’m much more likely to do it for them if I’m satisfied than when I’m not satisfied. I wonder if this generalises. I can also see others being more likely to fill out a survey when they are unsatisfied, and I’m unsure whether there is a known bias for this kind of thing (maybe it has been researched).
How are we making sure unsatisfied people fill in (EA) surveys?
I was reading survey outcomes and I was wondering if it wasn’t filled in, for whatever reason, by people who are more satisfied than the average, because satisfied people are more likely to fill in surveys than unsatisfied people.
I’m reasoning from own experience so the intuition might be wrong. But I’m often less likely to fill in forms for movements/companies/events when I’m unsatisfied. For example: I never fill out my landlord’s satisfaction survey because I know their service is not good and am not hopeful the survey will change anything about that (or they even do the survey for anything else than regulation forcing them to do it). When someone actively asks me to do a satisfaction survey, I’m much more likely to do it for them if I’m satisfied than when I’m not satisfied. I wonder if this generalises. I can also see others being more likely to fill out a survey when they are unsatisfied, and I’m unsure whether there is a known bias for this kind of thing (maybe it has been researched).