Have you considered blinded case work / decision making?
Like one person collects the key information annonomises it and then someone else decides the appropriate responce without knowing the names / orgs of the people involved.
Could be good for avoiding some CoIs. Has worked for me in the past for similar situations.
Have you considered blinded case work / decision making? Like one person collects the key information annonomises it and then someone else decides the appropriate responce without knowing the names / orgs of the people involved.
Could be good for avoiding some CoIs. Has worked for me in the past for similar situations.
Thanks — yes, we’ve done this in some cases.
(Fwiw, the Forum moderation team does this for many of our cases.)