I agree with you that the loss of trust in leaders really stands out. I think it’s worth asking why that happened and what could have been done better. Presumably people will differ on this, but here’s roughly how I would expect a crisis to be managed well:
Crisis emerges.
Those in positions of authority quickly take the lead, say what needs to be changed, and communicate throughout
Changes are enacted
Problem is solved to some degree and everyone moves on.
What dented my trust was that I didn’t and haven’t observed 2 or 3 happening. When FTX blew up, various leaders seemed to stop communicating, citing legal reasons (which I don’t understand and don’t seem particularly plausible). I can’t think of any major changes that have been proposed or enacted, even now (Cf Winston Churchill’s “don’t let a good crisis go to waste”). I think restoring trust from this position is tricky—because it now feels like it’s been a long time since FTX without much happening. But what I would still like to see is those in central leadership positions is reflecting publicly on what’s happened, what they’ve learnt, and sharing a vision for the future.
I see a couple of people have disagreed with this. Curiously to know why people disagree! Is this the wrong model of what crisis response looks like? Am I being too harsh about 2 and 3 not happening? Do I have the wrong model of what should happen to restore trust? Personally, I would love to feel that EA handled FTX really well.
I didn’t disagree vote but did feel a bit like “getting people to share a vision for the future is kind of the whole point of EA Strategy Fortnight, no?”
Yes, glad the strategy fortnight is happening. But this is fully 6 months post-FTX. And I think it’s fair to say there’s been a lack of communication. IME people don’t mind waiting so much, so long as they have been told what’s going to happen.
Yeah, I agree that some people were slow to communicate with the public (indeed, that was part of my motivation for organizing the strategy fortnight). I was just commenting that your use of the present tense seemed a little odd.
I agree with you that the loss of trust in leaders really stands out. I think it’s worth asking why that happened and what could have been done better. Presumably people will differ on this, but here’s roughly how I would expect a crisis to be managed well:
Crisis emerges.
Those in positions of authority quickly take the lead, say what needs to be changed, and communicate throughout
Changes are enacted
Problem is solved to some degree and everyone moves on.
What dented my trust was that I didn’t and haven’t observed 2 or 3 happening. When FTX blew up, various leaders seemed to stop communicating, citing legal reasons (which I don’t understand and don’t seem particularly plausible). I can’t think of any major changes that have been proposed or enacted, even now (Cf Winston Churchill’s “don’t let a good crisis go to waste”). I think restoring trust from this position is tricky—because it now feels like it’s been a long time since FTX without much happening. But what I would still like to see is those in central leadership positions is reflecting publicly on what’s happened, what they’ve learnt, and sharing a vision for the future.
I see a couple of people have disagreed with this. Curiously to know why people disagree! Is this the wrong model of what crisis response looks like? Am I being too harsh about 2 and 3 not happening? Do I have the wrong model of what should happen to restore trust? Personally, I would love to feel that EA handled FTX really well.
I didn’t disagree vote but did feel a bit like “getting people to share a vision for the future is kind of the whole point of EA Strategy Fortnight, no?”
Yes, glad the strategy fortnight is happening. But this is fully 6 months post-FTX. And I think it’s fair to say there’s been a lack of communication. IME people don’t mind waiting so much, so long as they have been told what’s going to happen.
Yeah, I agree that some people were slow to communicate with the public (indeed, that was part of my motivation for organizing the strategy fortnight). I was just commenting that your use of the present tense seemed a little odd.
Well articulated and I completely agree, love it.