What I’ve found in the past is you have to find a way to make it appear as a personal email (not have images or formatting, for example, and use people’s names), and that can get around it sometimes.
We did also send 1-1 personal emails to everyone who gave an email address for past surveys, though we only got three survey completions from this. Maybe we did something wrong here?
I believe the 1-1 personal emails were still sent through a mail service. In my experience (from being the sender for similar emails) those still get caught in promotions or spam a lot of the time.
A solution for this would be to send “normal” emails (not bulk, no images) from a “normal” email address (like Gmail). I’ll definitely consider this for the 2018 survey.
We did also send 1-1 personal emails to everyone who gave an email address for past surveys, though we only got three survey completions from this. Maybe we did something wrong here?
I believe the 1-1 personal emails were still sent through a mail service. In my experience (from being the sender for similar emails) those still get caught in promotions or spam a lot of the time.
A solution for this would be to send “normal” emails (not bulk, no images) from a “normal” email address (like Gmail). I’ll definitely consider this for the 2018 survey.