Yeah, upon reflection I don’t think the problem is how the survey is presented in a newsletter but whether people read the newsletter at all. Most newsletters end up in the promotions folder on Gmail and I imagine a similar folder elsewhere. What I’ve found in the past is you have to find a way to make it appear as a personal email (not have images or formatting, for example, and use people’s names), and that can get around it sometimes.
What I’ve found in the past is you have to find a way to make it appear as a personal email (not have images or formatting, for example, and use people’s names), and that can get around it sometimes.
We did also send 1-1 personal emails to everyone who gave an email address for past surveys, though we only got three survey completions from this. Maybe we did something wrong here?
I believe the 1-1 personal emails were still sent through a mail service. In my experience (from being the sender for similar emails) those still get caught in promotions or spam a lot of the time.
A solution for this would be to send “normal” emails (not bulk, no images) from a “normal” email address (like Gmail). I’ll definitely consider this for the 2018 survey.
Yeah, upon reflection I don’t think the problem is how the survey is presented in a newsletter but whether people read the newsletter at all. Most newsletters end up in the promotions folder on Gmail and I imagine a similar folder elsewhere. What I’ve found in the past is you have to find a way to make it appear as a personal email (not have images or formatting, for example, and use people’s names), and that can get around it sometimes.
We did also send 1-1 personal emails to everyone who gave an email address for past surveys, though we only got three survey completions from this. Maybe we did something wrong here?
I believe the 1-1 personal emails were still sent through a mail service. In my experience (from being the sender for similar emails) those still get caught in promotions or spam a lot of the time.
A solution for this would be to send “normal” emails (not bulk, no images) from a “normal” email address (like Gmail). I’ll definitely consider this for the 2018 survey.