Iâm sorry you hear it that way, but thatâs not what it says; Iâm making an empirical claim about how norms work /â donât work. If you think the situation I describe is tenable, feel free to disagree.
But if we agree it is not tenable, then we need a (much?) narrower community norm than âno donation matchingâ, such as âno donation matching without communication around counterfactualsâ, or Open Phil /â EAF needs to take significantly more flak than I think they did.
I hoped pointing that out might help focus minds, since the discussion so far had focused on the weak players not the powerful ones.
Note: I had drafted a longer comment before Arepoâs comment, given the overlap I cut parts that they already covered and posted the rest here rather than in a new thread.
I agree with Arepo that both halves of this claim seem wrong. Four of CEAâs five programs, namely Groups, Events, Online, and Community Health, have theories of change that directly route through serving the community. This is often done by quite literally providing them with services that are free, discounted, or just hard to acquire elsewhere. Sure, they are serving the community in order to have a positive impact on the wider world, but thatâs like saying a business provides a service in order to make a profit; true but irrelevant to the question of whether the directly-served party is a customer.
I speculate that whatâs going on here is:
CEA doesnât want to coordinate the community the way any leader or manager would be expected to coordinate their team. That (a) seems like a quick path to groupthink and (b) would be hard given many members do not recognise CEAâs authority.
CEA also doesnât want to feel responsible for making community members happy, because it feels the eternal critics that make up the community (hi!) will be unhappy regardless of what it does.
Iâm sympathetic to both impulses, but if taken too far they leave the CEA <-> EA community relationship at an impasse and make the name âCEAâ a real misnomer. Regardless of preferred language, I hope that CEA will rediscover its purpose of nurturing and supporting the EA community by providing valuable services to its members[1] - a lower bar than âmake these eternal critics happyâ - and I believe the short descriptions of those four teams quoted below already clearly point in that direction.
For me, this makes the served members customers, in the same sense that a parishioner is a customer of their church. Most businesses canât make all prospective customers happy either! But if that fact makes them forget that their continued existence is contingent upon their ability to serve customers, then they are truly lost.
As I hope comes across, I do not think this is at all radical. But if CEA cannot or will not do this, I think it should change its name.